PepsiCo Careers

Internship: Customer Collaboration

Zaventem, Belgium
Students - Intern

Belgium - English

Job Description

Auto req ID: 137514BR

Job Description

What does the internship involve?

The Customer Collaboration Agent is a customer-facing role, focused on process excellence within order acquisition and order processing systems whose purpose is to:
  • Ensure that customers’ needs are understood
  • Ensure that the product is delivered in accordance with customer requirements
  • Ensure efficient and effective capture and processing of customer orders
  • Deliver excellent customer service
You will work closely with the Customer Collaboration Manager and Sales to define customer needs, with Demand planning, Inventory and 3PL manager to ensure orders are fulfilled. With our DMO- and SaFiCo teams to resolve and root cause issues that are preventing the smooth flow of orders within the systems. You are a key contributor to ensuring customer satisfaction.
The Customer Care Agent reports to the Customer Service & Customer Collaboration Manager.

  • Treat customer complaints in an effective way, ensure thorough follow up of returns and refusals and proactively search the most adequate solution for the customer
  • Expert knowledge of customer e.g. Order patterns, preferences
  • VMI (vendor managed inventory) order management
  • Phone acquisition order management
  • Management of semi-automated and manual order acquisition
  • Manipulation of orders to maximize efficiency of delivery
  • Dealing with the issues arising from non-availability of stock
  • Resolving reasons for blocked orders with the customer
About PepsiCo and you
PepsiCo is one of the largest food and beverages companies in the world. Everyday worldwide people consume PepsiCo products, more than a billion times. With strong brands like Pepsi, 7UP, Lay's, Tropicana, Doritos, Quaker and Duyvis, we are firmly represented within the Benelux. Here, we work with 1400 employees at 7 different locations to ensure the success of our company. At PepsiCo we cultivate an informal, dynamic and result-oriented business culture - we strive for success!

By uploading your CV, for this vacancy, you will automatically apply for the Next Interns Day on the 26rd of April, 2018. During this day the selection for this internship will take place. The deadline to upload your CVs is the 19th of April, 2018. For more information about this day please keep an eye out on our career website:

For questions regarding the Next Interns Day or our internship vacancies, please contact Charlotte Wauters( or Evelyne De Boeck (


Are you someone who:

  • Who are available fulltime for a challenging internship of 6 months
  • Who are passionate to work for a multinational with iconic brands
  • Who master Dutch/French and English (multilingual)
  • Who are analytical and result oriented and have good communication skills
  • Who are computer literates (PowerPoint/Excel/Word, Internet ...)

Relocation Eligible: Not Eligible for Relocation
Job Type: Pipeline