PepsiCo Careers

Customer Collabration Manager

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Logistics Distribution and Supply Chain

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Turkey - English

Job Description

Auto req ID: 145402BR

Job Description

  • Implement Customer Collaboration Strategy in the BU and be key contributor to overall program with Organize Trade, Insights teams and Customer Teams
  • Develop roadmap with Supply planning teams to increase Service level to world class level.
  • Driving service excellence through customer collaboration team in order to meet or exceed customer expectations
  • Attend to Joint Business Plans meeting with the OT team and Customers Heads.
  • Act as Supply Chain voice at the front of Customers
  • Focusing on client satisfaction and escalation of issues until resolved
  • Segment customers based on size and differentiate service level by aligning customers
  • Optimize Lead times to OT customers to drive productivity agenda
  • Ensuring that client needs are communicated promptly and effectively within PepsiCo organization as well as to PepsiCo service providers
  • Ensuring understanding of clients’ strategic objectives and driving projects to meet or exceed them
  • Ensuring proper positioning of export importance within production, planning and supply areas
  • Ensuring robust and effective order processing methods as well as development of Electronic Data Interchange (EDI) with the clients.
  • Creating great place to work for employees; acquire, develop and retain talent

Qualifications/Requirements

  • A track record in developing & implementing continuous improvement in service and improved outcomes in Customer Services
  • Experience in partnership working both internally and externally and quickly establishing trust and credibility
  • Experience in leading and delivering step-change projects, including people and cultural change
  • Experience in developing strategies and policies for the customer services area
  • Experience in effective budget management and improving services whilst delivering cost reductions
  • Experience in developing and negotiating service level agreements
  • Ability to translate company policies and strategic objectives into practical local plans and actions.
  • Ability to manage high performance through people
  • Excellent verbal and written communication, incl. report writing
  • Full professional proficiency in Turkish and English
  • Computer literate

Relocation Eligible: Not Applicable
Job Type: Regular