PepsiCo Careers

Customer Collaboration Supervisor

Istanbul, Turkey
Customer Service

Turkey - English

Job Description

Auto req ID: 156547BR

Job Description

Order management for Discounters Snacks and Bev business, C&C Beverage
Own Service Level KPI and develop roadmap with Supply and Demand planning teams to increase Service level to world class level.
Focusing on client satisfaction and escalation of issues until resolved
Segment customers based on size and differentiate service level by aligning customers to create a differentiated roadmap based on customer requirements
Driving service excellence through customer collaboration team in order to meet or exceed customer expectations
Optimize Lead times to OT customers to drive productivity agenda
Ensuring that client needs are communicated promptly and effectively within PepsiCo organization as well as to PepsiCo service providers
Ensuring robust and effective order processing methods as well as development of Electronic Data Interchange (EDI) with the clients.
Masterdata management for EDI customers
Ensuring effective financial budget management incl. logistics rebates, penalties and pallet write offs
Reporting and tracking of CS Turkey performance to ensure teams accountabilities are fulfilled, quality of service is met or exceeded and budgets are under control
Creating great place to work to employees


  • A track record in developing & implementing continuous improvement in service and improved outcomes in Customer Services
  • Industrial Engineering or Business Administration graduated candidates preferred.
  • Min 4 year experience and team management is an asset.
  • Experience in partnership working internally and quickly establishing trust and credibility
  • Experience in leading and delivering step-change projects, including people and cultural change
  • Experience in developing strategies and policies for the customer services area
  • Experience in effective budget management and improving services whilst delivering cost reductions
  • Ability to translate company policies and strategic objectives into practical local plans and actions.
  • Ability to manage high performance through people
  • Excellent verbal and written communication, incl. report writing
  • Full professional proficiency in Turkish and English
  • Computer literate(Oracle) and good Excel knowledge
  • Good analytical skills

Relocation Eligible: Not Applicable
Job Type: Regular