PepsiCo Careers

Finance Customer Management Coordinator

Winston Salem, North Carolina

United States - English

Job Description

Auto req ID: 156836BR

Job Description

  • Initiate customer contact to manage collection process, including resolution of rebills
  • Manage customer account activity using PBC’s work flow tool
  • Initiate ideas and seize opportunities to drive reduction in DCSO and over 60
  • Leverage accepted business practices to generate profitable customer relationships
  • Facilitate and align on optimal resolution with customer accounts
  • Engage in customer interface to understand accounting, purchasing, and delivery processes and procedures
  • Perform file maintenance to ensure accurate customer information at all times
  • Initiate communication with internal teams to achieve timely issue resolution, outline customer accounting processes, and maintain reliable customer service
  • Review and analyze aged trial balance to identify priority accounts to conduct and facilitate collection efforts
  • Perform as primary owner of root cause resolution for any customer exceptions
  • Identify account projections and analysis of portfolio for month end reporting
  • Resolve customer discrepancies within a timely manner
  • Take ownership and deliver against both personal and team goals
  • Team player with ability to work through others on team
  • Drive self-development and continuous learning through coaching and feedback
  • Demonstrate initiative for expanding own skill set and knowledge of business


  • 4 Year Degree in Business, Finance, Accounting or Economics
  • 1+ Years Customer Portfolio Management/Cash Collections Experience
  • Proficient in Microsoft Outlook, Word, Excel and PowerPoint

Relocation Eligible: Not Eligible for Relocation
Job Type: Regular

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

For San Francisco Bay Area: Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy

Please view our Pay Transparency Statement