PepsiCo Careers

Consumer Relations Customer Service Representative

Plano, Texas
Communications

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United States - English

Job Description

Auto req ID: 161341BR

Job Description

Represent our brands to all individuals who reach out via telephone, email, chat and written correspondence. Our department is very team oriented, self-motivating and empowering. Representative must maintain 60 or more contacts per day. Position is sedentary; majority of day is spent taking calls at your desk. Hours: Weekdays from 8:30am-4:45pm

  • Must be able to exercise empathy, tact, patience and professionalism at all times
  • Good problem-solving skills
  • Team oriented and a strong team player
  • Punctual with excellent attendance
  • Ability to maintain composure when working with difficult situations
  • Maintain department standards of quality and quantity of consumer communications
  • Leadership capability as role may expand to training and cross-functional interaction

Qualifications/Requirements

  • Bachelor’s degree preferred
  • Experience interacting with consumers/customers
  • Strong ability to empathize
  • Excellent diction, grammar, typing and writing skills
  • Flexible, positive, reliable and dependable

Relocation Eligible: Not Eligible for Relocation
Job Type: Regular


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

For San Francisco Bay Area: Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy

Please view our Pay Transparency Statement