Supply Chain Customer Management Sr Manager

Job Description

Auto req ID: 172988BR

Job Description

The Sr. Manager CSCI will be the direct owner of all customer relationships for a specific set of customers. They will drive focus, root cause analysis, and cross-functional accountability to deliver gold standard service. This person will be responsible for developing and implementing continuous process improvement to drive sustainable performance.

  • Subject matter expert for assigned customers and customer policies
  • Responsible for understanding Supply Chain operations including warehousing, transportation, supply and demand planning and their impact on service levels and cost; responsible for managing those costs to meet PepsiCo Financials
  • Drives firm understanding of internal and external customer systems; assesses system limitations and provides guidance on upgrades to drive improved performance and tracking
  • Responsible for delivering KPIs related to managing the Customer Supply Chain network, including, but not limited to, customer fine mitigation, truckload optimization, detention charge reduction, improved fill rates, on time delivery, reduced out of stocks, and waste reduction
  • Owns coordinating critical activities cross-functionally with Sales, Demand Planning, Supply Planning, Customer Service, Warehousing, and Transportation to achieve KPIs and resolve gaps
  • Responsible for proactive communication to Sales, Customers & key Leadership stakeholders to share status of product availability and action oriented solves to return to in-stock
  • Drives implementation of review and respond methodologies/5-Star Customer Service
  • Responsible for managing direct reports to build a strong, collaborative structure, this includes establishing clear performance and behavioral expectations, development of the team by identifying and providing feedback through 1:1s, effective use of personal development plans during coaching and development, strong performance management processes using mid-year reviews and PDR process, and driving quality and consistency via collaborative partnerships with peers
  • Adheres to financial operating targets by ensuring cost gaps are identified and action plans are put in place to mitigate
  • Driver of change in an agile and fluid environment
  • Responsible for empowering their team and unlocking forums to generate an entrepreneurial mindset in the work place – best ideas win
  • Due to the ever-changing environment of our customers and the PepsiCo organization, responsibilities may change as a result of the business needs, and are not limited to this job


  • BA/BS degree with 8 plus years of experience across multiple supply chain functions including Order Management, Inventory Replenishment, Demand or Supply Planning, Logistics, Procurement, Operations, Warehousing, or Transportation. Previous customer facing experience preferred.
  • People Management Experience Required
  • Strong written and verbal communication skills with the ability to adapt style to needs of audience
  • Proven change agent
  • Strong problem solving, issue resolution, influencing and prioritization skills
  • Critical thinking skills with analytical and continuous improvement mindset
  • Ability to develop and lead teams in an agile and fluid environment
  • Innovation mindset with ability and willingness to adapt and integrate new technology, processes, and ideas to drive efficiency
  • Proficiency in MS Office suite (Excel, Word, Outlook, Power Point)
  • SAP and Tableau experience a plus

Relocation Eligible: Eligible for Standard Relocation
Job Type: Regular

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

For San Francisco Bay Area: Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy

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