HR Operations Assistant Analyst, Talent Acquisition

Job Description

Auto req ID: 185041BR

Job Description

Bring your passion and talent to our stage and share our PepsiCo vision to Be the Global Leader in Convenient Foods and Beverages by Winning with Purpose. “Winning with Purpose” reflects our ambition to win sustainably in the marketplace and embed purpose into all aspects of the business.

Come join our Global Business Services (GBS) function that leverages our scale globally and strengthens and builds capabilities to fuel our growth

We are seeking an HR Operations Assistant Analyst, Talent Acquisition will be responsible for talent acquisition global processes and transactions to be completed for the respective process based on the agreed service catalog and SLAs under direct supervision of the manager. The role will be responsible to deliver standardized reporting and analytics for the work assigned and will leverage required HR systems and tools met the process requirements based out of the India GBS site. The role requires strong process orientation and SLA adherence experience and the ability to partner with global markets as required to complete the transaction transactions based out off-shore locations to deliver agreed SLA/CSAT based customer service


Functional Responsibilities:

  • Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement
  • Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs
  • Identify and implement service delivery and process improvement opportunities in the assigned process
  • Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
  • Partner with team to execute plans to improve customer satisfaction with a focus on processes
  • Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization
  • Manage escalation and takes ownership for ultimate issue resolution
  • Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed
  • Ensure knowledge management platform is updated
  • Ensure onboarding of team members and adequate staffing as needed to deliver services
  • Partner with colleagues to map career plans and talent movement as needed

Key Competencies Required:
  • Min. 5 years in a large scale global HR Operations/Shared Services environment
  • Strong communication skills
  • Team management Scope and Scale
  • Demonstrated track record of strong service delivery
  • Technical / Functional Skills & Knowledge of HR Tools and Interfaces

Key Qualifications/Requirements:
  • HR Shared Services process and SLA management experience: 5 years
  • Service management and ticket management system experience
  • Customer orientation
  • Process management and continuous improvement with a focus on optimization and productivity
  • Ability to work with different geographies and cultural experience sensitivity

Relocation Eligible: Not Eligible for Relocation
Job Type: Regular