HR Ops Associate Coordinator, Employee Services

Job Description

Auto req ID: 185215BR

Job Description

The Purpose of the Role:
The role will be responsible for the organizing of Compliance training, updating and maintaining the LMS data and reporting under direct supervision of the manager. The role will be responsible to ensure H&S & FS compliance requirements are met and will leverage required HR systems and tools based out of the Krakow GBS site, meeting agreed SLA targets.
The role requires strong organization and administration skills and attention to detail, with the ability to communicate to local managers and external training providers.


- Deliver services at the defined at the SLAs/KPIs, primarily the timely organization and administration of training and required logistics
- Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs
- Identify service delivery and process improvement opportunities in the assigned process
- Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
- Partner with team to execute plans to improve customer satisfaction with a focus on processes
- Manage escalation and takes ownership for ultimate issue resolution
- Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed
- Ensure knowledge management platform is updated


- HR Shared Services process and SLA management experience: 2 years
- LMS systems administration experience
- Service management and ticket management system experience
- Customer orientation
- Process management and continuous improvement with a focus on optimization and productivity
- Ability to work with different geographies and cultural experience sensitivity
- Min. 2 years in a large - scale global HR Operations/Shared Services environment
- Strong communication skills
- Team management Scope and Scale
- Demonstrated track record of strong service delivery
- Technical / Functional Skills & Knowledge of HR Tools and Interfaces including LM

Relocation Eligible: Eligible for Standard Relocation
Job Type: Regular