Back Office Customer Collaboration Supervisor

Job Description

Auto req ID: 194085BR

Job Description

  • Coordinate the orders registration process into SAP system and tracking the order-delivery flow for OT clients;
  • Set up the proper check-point to allow identifying delays and setup risk mitigating actions
  • Coordination of the orders price checking process for the agreed customers and ensuring that they are consistent with the contractual terms and / or promotional terms as initial step for the IA implementation
  • Team supervizion in order to ensure proper administration of the merchandise stocks with Demand &Control, Production Planning, Customer Service & Logistics Departments in order to avoid the OOS situations;
  • Along with the involved departments, settle the arising issues from order registration in the SAP system (e.g. the product does not have a price in the system, manage listing and delisting, out of stock situations, oversized orders, orders delivery outside the planning, product delivery- taking into consideration the expiration date, etc.);
  • Run checks (control owner) for gratuities in the promotional offers;
  • Update/ centralize reports for the department’s specific activities;
  • Contribution to the re-design of Order to Cash processes in East Balkans;
  • Set the process for stock allocation and stock reservation to align with the company priorities in terms of promotions and customer satisfaction agenda;
  • Lead the IA improvement framework and order management loss reduction as part of the SL improvement agenda;
  • Toghether with the OT Customer Collaboration Supervisor, drive the EDI Order implementation.


  • Experience inpeople management;
  • Good computer literacy, SAP knowledge being a plus;
  • Good level of stress resistance;
  • Strong customer service focus;
  • Attention to details;
  • Initative / Commitment;

Relocation Eligible: Not Applicable
Job Type: Regular