Customer Collaborative Supply Manager

Job Description

Auto req ID: 195811BR

Job Description


To facilitate consistent delivery of 98.5% service on Snacks into one of the UK’s leading retailers (for both ongoing and promoted skus) by producing timely and accurate demand forecasts that will drive our supply planning process. Manage the supply chain relationship with all key stakeholders whilst being the ‘Customer’ supply champion within PUK.

  1. Generate the best possible demand forecast for the customers in collaboration with our Commercial and Finance teams and your customer contacts.
  2. Ensure that this demand forecast is input to our planning IT systems.
  3. Monitor actual orders against your demand forecast, speedily investigate significant variances, understand root causes and impact across wider Supply Chain.
  4. Be the Supply Chain face of PIUK to the customers and own the PIUK service level into their depots, including FTA (Failure to Arrive) trends and other operational service impacts.
  5. In addition to your customer-specific work, you will own a variety of other projects on behalf of the PIUK Collaboration Team. This could include certain sales events, new product development launches, system enhancements and process reviews.
  6. As the PIUK Commercial / Supply interface, you will provide our Supply Chain teams with timely analysis, guidance, information, and decision-making to ensure that the PIUK Supply Chain is in the best position to deliver against your demand plan.
  7. Demonstrate high personal integrity to develop / manage the customer relationship so that we are recognised by them as a best practice supplier.



Ability to demonstrate where your professional credibility has inspired trust with your contacts, and so subsequently driven successful action.
  1. Successful achievement of results in a fast-moving pressurised environment, where you can demonstrate a strong self-starting ability and persistent will-to-win. Coupled with an understanding of the wider E2E Supply Chain.
  2. Experience of working cross-functionally at an operational level, with demonstrable evidence of influencing your peer group and above, and strong examples of relationship building and creation of collaborative, customer-focused plans.
  3. Good understanding and use of IT systems; database and Manugistics or IMI experience would be particularly relevant.
  1. Thinking Skills:
    1. It is vital here to see the connections in data, events and trends.
    2. Must be able to make the right short-term decisions without sacrificing long-term context and results.
  2. Savvy Communication:
    1. Clearly and productively communicates ideas, plans and priorities to others in a commercially sensitive manner.
    2. Is able to tailor the manner of communication to take into account the very different groups of people communicated with.

Relocation Eligible: Not Applicable
Job Type: Pipeline

We are an equal opportunity employer and comply with the Equality Act 2010, we value diversity at our company; it is an essential part of our success. We do not discriminate on the basis of age, pregnancy or maternity, marital/civil partnerships, religion or belief, sex or sexual orientation, gender or gender reassignment, disability or race including; colour, nationality, ethnic or national origin.