After hours transportation coordinator

Job Description

Auto req ID: 197039BR

Job Description

Main purpose: The purpose of this role is to provide afterhours issue resolution and tracking support for our business. The nature of the work is proactive and must be able to alert key stakeholders on potential service gaps. Such services include proactive issue resolution, load coverage, and customer collaboration on all logistics matters.

Scope: Effectively build, prioritize and manage shipments in a manner that holds carriers accountable to key SOPS and EDI processes. Provide issue resolution and communication to external shippers and customers. Be able to flex and take on additional responsibilities based on the business needs.

Accountabilities:

  • Carrier compliance to include track & trace check calls, load coverage, issue resolution, proactive communication
  • Ensure route guide compliance by holding carriers accountable to haul their allotted award
  • Proactive shipment tracking and customer alerts for known anticipated service gaps
  • Timely issue resolution
  • Flexible work schedule to include weekend and overnight coverage
  • Ability to manage loads via a TMS software solution
  • Deliver 95% OTD as measured to the delivery appointment
  • Select optimal mode of transportation to deliver the right service solution at the lowest landed cost
  • Support of daily work flow including load coverage and customer issue resolution
  • Timely support and oversight of load management
  • Strong working knowledge of customer’s supply chain, requirements, and new initiatives (Favorable service perception via customers perspective)

Qualifications/Requirements

Key Skills / Experiences:

  • Strong passion for customer service and logistics excellence
  • Ability to effectively communicate with OTR drivers and dispatchers in a constructive manner
  • Strong passion for customer service and logistics excellence
  • Ability to learn and update transportation management system
  • Ability to effectively interact and build a favorable business relationship with all carriers and customers
  • Proactive shipment tracking and customer alerts for known anticipated service gaps
  • Ability to operate and flourish in a fast paced environment
  • Strong team player and committed to teamwork in all situations
  • Willingness to embrace change and all other assigned duties for the greater good of the team
  • Strong computer and typing skills required
  • Proven ability to lead, coach, motivate, and support others

Relocation Eligible: Not Applicable
Job Type: Regular


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy

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