HR Operations Manager – Global Solution Design

Job Description

Auto req ID: 199110BR

Job Description

This is a newly created role within the Global Solution Design & Delivery Team in GHROps. GHROps is a complex organization with global scope over both operational and innovation activities. The objective of this role is to support evaluating, recommending and deploying new technology and solutions for existing and future state programs.

This role will be responsible for designing an delivering new functionality, solutions and supporting processes. This role will also own collaborating with various stakeholders to ensure timely delivery of all projects. Another key responsibility will be to ensure that all solutions/projects implemented for various HR systems meet business requirements and adhere to PepsiCo standards across the global HR systems landscape, while integrating with local sector/country solutions. In addition to delivering projects, the incumbent will also be responsible for reviewing and summarizing results, developing and presenting metrics/dashboards and communicating the status to Global HROps senior leadership.

The incumbent will work under the direction of an HR Operations Senior Manager, but will have daily autonomy to organize and deliver the work in a logical way. This role requires a combination of HCM system technical skills, System Development Life Cycle (SDLC) experience, Project Management acumen and the ability to communicate and ensure effective, optimized and sustainable operational delivery.


  • Evaluate, recommend and implement new solutions based on business requirements, user experience and digital strategy
  • Assess new SAP/SuccessFactors functionality and make recommendations to meet additional business requirements, improve processes, eliminate customizations and create efficiencies – Execution
  • ​Support the implementation if “Voice of the Customer” enhancements – Execution
  • Conduct impact analysis, manage and lead an implementation for additional large projects (including the development of project plans and timelines) and configuration changes for new functionality/solutions – Accountable & Execution
  • Ensure projects are in alignment across the HR system landscape – Accountable & Execution
  • Collaborate with all internal and external team members including Business Partners/Requesters, HR Sector/Region Leads, PepsiCo IT, PMO, Alight, Accenture AMS, SAP and other 3rd party vendors to successfully deliver projects in accordance with the budget, timeline and PepsiCo standards – Accountable & Execution
  • Lead the resolution of escalated project issues by collaborating across all internal and external team members to ensure quality implementation execution and delivery – Accountable & Execution
  • Provide leadership in project management and adherence to Project Lifecycle Methodology standards to ensure a quality implementation project – Accountable & Execution
  • Update project inventory including where required interface design documents, interface SOPs/Error handling process documentation, configuration workbooks and other data dictionaries- Accountable & Execution
  • Design of Employee Central (EC) system solutions to meet global and local country business requirements – Accountable & Execution
  • Present at HR Forum Meeting presentations (SMEs EC process/system changes) as required – Accountable & Execution
  • Minimum of a bachelor's degree, preferably in IT or Human Resources, MBA preferred
  • 5-8+ years of experience in HCM system implementations/HRIT
  • Global large-scale systems implementation and project management experience, PMP certification preferred
  • Experience in implementing large scale HCM ERP/Cloud solutions: Employee Central or SAP HCM preferred, but will consider Workday, PeopleSoft or Oracle HRMS
  • Demonstrate diverse leadership experiences and capabilities including the ability to influence and collaborate with peers and create business impact
  • Ability to develop and design innovative technical solutions that enable a positive user experience
  • Demonstrated ability to drive efforts to standardize, optimize and simplify processes and technical solutions that balance local requirements with global process decisions
  • Demonstrated ability to quickly learn new systems
  • Must be highly organized, with strong follow-up and results-oriented with strong verbal and written communication skills
  • Ability to thrive in a fast-paced environment with multiple stakeholders and conflicting priorities
  • Ability to multi-task and prioritize, anticipate and independently address issues

Relocation Eligible: Not Eligible for Relocation
Job Type: Regular