LD&T Manager, Snacks & Grains, Customer Service; 休闲食品及谷物物流、配送及运输客户服务经理

Job Description

Auto req ID: 199132BR

Job Description

This is a PepsiCo career opportunity. This position is in PepsiCo China HQ. Please log onto www.pepsicojobs.com/main/china to find more career possibilities in PepsiCo China.

Roles:
- Play the key role in customer service improvement together with internal functions and external key accounts
- Optimize business process to better meet customer needs and drive excellent customer satisfaction
- Provide training, help and advice to external customers & internal functions to better support business growth

Accountabilities:
- Weekly analyze order fulfillment and find root cause to set up improvement action
- Daily or weekly track DM orders to maximize the supply and minimize the penalty
- Frequently coordinate with Key Account Managers to track improvement action taking progress and follow up all the issues to timely solve
- Work with cross functional team, including CSSC, account manager, Trade Marketing, supply chain, sales planning, CPFR, etc. and lead review meeting to drive customer service continuous improvement
- Hold regular meeting with customers or customer visits to identify the gap and set up communication channel with external key accounts, including customer in-store availability improvement, inventory policy rationalization, and replenishment cycle improvement, ordering pattern adjustment, etc.
- Fully support customer related projects to balance service and cost at the maximum level, such as VMI, DSC moved to DC model, backhaul, etc.
- Monthly update SKU information to avoid wrong order entry
- Business Scope: Snacks & Grain, Nutrition, Dairy, E-com based on current structure

Measurements:
- Order Fill Rate %
- Inventory Days
- Freshness
- Logistics Cost
- Supply Chain Management in Advantage Report
- Project on-time completion and result delivered

Work Relationships:
Internal:
- National Key Account
- MU Key Account Manager
- Sales Head and MU Director
- BU Supply Chain
- MU Logistics Manager
- DC Supervisor
- Master Warehouse Manager
- BU/MU Sales Planning
- CSSC order center
- Finance
- BIS
- AMEA supply chain
External:
- Top Accounts, including Walmart, Tesco, RT Mart, Trustmart, Carrefour, CRV, Auchan, YongHui, etc.
- 3rd party logistics provider

Qualifications/Requirements

Requirements:
1.Education:
- University graduated, Bachelor degree
- Preferred major in planning, logistics, supply chain, computer science, customer service
2.Experience:
At least 5-year experience in customer service environment or KA management
3.Functional Skill:
- Data sensitivity, analysis and interpretation
- Customer focus
- Excellent analytical skill and problem solving skill
- Excellent interpersonal communication skills
- Establish priorities and results driven
- Self-motivated, Hardworking
- Work under pressure
- People management skill
4.Language Proficiency:
- Good written & spoken in English and Mandarin
5.Computer Skill:
- Fluent on Microsoft Office, especially for Word, Excel, PowerPoint
- Be familiar with ERP system, preferable experience on SAP knowledge

Relocation Eligible: Not Applicable
Job Type: Regular