HR Operations Coordinator – Data Management

Job Description

Auto req ID: 202906BR

Job Description

  • Execute end to end central Contracts renewals and probation communication processes.
  • Execute central HR local systems transactions and extract and communicate the required reports as per the agreed on timelines.
  • Deliver services at the defined at the Service Level Agreements/Key Performance Indicators and drive operational efficiency and continuous improvement (e.g Contract Renewal/Probation communication).
  • Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
  • Partner with team to execute plans to improve customer satisfaction with a focus on processes.
  • Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization.
  • Manage escalation and takes ownership for ultimate issue resolution.
  • Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.
  • Ensure knowledge management platform is updated.
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Qualifications/Requirements

  • Bachelor's degree in business.
  • 0-1 years of experience in HR Operations.
  • Demonstrated track record of strong service delivery.
  • Strong communication skills.

Relocation Eligible: Not Applicable
Job Type: Regular