AR Analyst - Trade Collections

Job Description

Auto req ID: 206829BR

Job Description

The AR Analyst – Trade Collections is responsible for managing the collections and terms compliance for an assigned portfolio of customer accounts. This position requires the analyst to secure payments on past due customer accounts through follow up calls, promotion of pre-authorized debit or internet payments, successful negotiations and/or escalation. The individual ensures a high level of customer service and customer loyalty by responding to customer inquiries and investigating unreconciled amounts with a sense of urgency.

The Company
PepsiCo Canada is recognized as one of Canada’s top 100 employers. PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. Our product portfolio includes 22 world-famous, billion-dollar brands; from Gatorade to Quaker, Tropicana to Lay’s and more. We make hundreds of enjoyable foods and beverages that are loved throughout the world.

At PepsiCo Canada, we are always centered on the consumer, developing exciting brand campaigns and continuously driving product innovations. Our people are our greatest asset! By supporting their ability to work effectively together and providing them with the tools they need to succeed, we are ensuring that PepsiCo Canada is the company you want to work for!

What You'll Be Working On

  • Manages assigned accounts receivable portfolio of customers. Initiate follow up calls as required to support collections process
  • Meet core financial objectives including DCSO, bad debt and terms alignment for non-compliant customers
  • Ensures consistent follow up through to resolution for all outstanding invoices, invalid deductions and credit balances in accordance with established timelines
  • Contribute to PBCs P&L by minimizing losses due to aged and unresolved receivables
  • Liaise with Sales Representatives/MEM and customers for additional information
  • Educate customers on various payment/billing options available to expedite payments
  • Perform account reconciliations. Recover funds relating to invalid deductions
  • Participate in monthly portfolio risk reviews with supervisor
  • Build strong partnerships with sales, drivers and other cross functional teams to drive results
  • Partner with Cash, Collections, AR Customer Service, Pricing and Sales teams to investigate and resolve customer issues
  • Identify risk and escalate to leadership/sales to gain support on resolution or next steps
  • Support the team on reporting and administrative duties as assigned by the Supervisor
  • Participate in monthly staff meetings and one on one risk reviews and I&U’s


  • 1-2 years with AR collections/deductions resolution experience in a computerized environment using web-based AR application, preferably Oracle AR
  • Experience in dealing with pricing, short shipment, unauthorized product and other deductions
  • Diploma/degree in business related field of finance/economics
  • Excellent verbal and written communication skills
  • Strong reconciliation and analytical skills
  • Effectively collaborate with cross-functional teams
  • Proficient Word and Excel skills
  • Ability to work in a team environment with minimal supervision

Relocation Eligible: Not Applicable
Job Type: Regular