Assistant Manager - HR Ops

Job Description

Auto req ID: 208615BR

Job Description

Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement

Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs

Identify and implement service delivery and process improvement opportunities in the assigned process

Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements

Partner with team to execute plans to improve customer satisfaction with a focus on processes

Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization

Manage escalation and takes ownership for ultimate issue resolution

Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed

Ensure knowledge management platform is updated

If managing a team:

Ensure onboarding of team members and adequate staffing as needed to deliver services

Partner with colleagues to map career plans and talent movement as needed

Qualifications/Requirements

  • HR Shared Services process and SLA management experience: 5 years

  • Service management and ticket management system experience

  • Customer orientation

  • Process management and continuous improvement with a focus on optimization and productivity

  • Ability to work with different geographies and cultural experience sensitivity

Relocation Eligible: Eligible for Standard Relocation
Job Type: Regular