A Facility Operations Manager (FOM) plays a vital role in the Frito-Lay supply chain, driving results and managing change related to all operations functions at a Distribution Center site. Specifically, a FOM at Frito-Lay has three overarching responsibilities: people and team development, site management, and customer service.
People and Team Development:
- Interview, hire and coordinate training for all warehouse team members. Team members are responsible for a number of functions within the Distribution Center: receiving the product from manufacturing and moving product within the warehouse; preparing customer orders for delivery; moving full cases or picking and packing an individual mix of product into a case
- Develop a cohesive and empowered team of 30 - 40 employees with the technical and problem-solving skills to execute daily tasks as efficiently as possible. A FOM’s role in this process occurs through executing the SOPs Playbook action plans (alongside presence on the floor). In-depth hourly Labor Performance Management: managing Picker performance through several systems and providing real-time feedback and obstacle removal to improve performance. Pre-shift and mid-shift meetings are utilized as touchpoints to gain a pulse of the team and encourage and motivate the team multiple times each day. Flight Plan Reviews are more formal meetings each period to drive the team towards period and quarterly plan goals
- Manage all day-to-day people issues such as crewing, safety, specific employee issues, etc. Provide coaching through work withs and administer corrective action as needed
- Collaboration with the Sales Team is a daily expectation to ensure customer service needs are being met
- Meet cost parameters; execute service targets and objectives through daily management of direct and indirect expenses. Direct expenses include labour efficiency (how many cases are outputted per hour worked) and accuracy (packing cases in a complete and exact manner). A heavy emphasis will be placed on supporting the frontline Team to achieve its Dynamic Standards Labor expectations. Additionally, all indirect expenses must be maintained, such as supplies, utilities, etc
- Ensure site regulatory compliance with OSHA, DOT, FDA, and EPA
- Manage warehouse space from both inventory and safety standpoints. In terms of inventory, ensure that pallets and cases are inappropriate lines and that all picking modules are replenished with the product. From a safety perspective, ensure that all pallets, forklifts, trash cans, etc. follow the site 5S plan (if currently in place). Be especially cognizant of pallets and product on 2nd and 3rd tiers, as mistakes at these levels could have serious safety implications
- Facilitate and execute site acceleration each year to continuously improve. Site acceleration occurs when a team of labour experts analyze current practices and develop action plans to improve efficiency and productivity
- Serve as a liaison with manufacturing and general suppliers
- Accurately and properly provide customer service to Sales partners. Specifically, work with Route Sales Representatives (RSRs) on a daily basis to understand product and customer issues. Execute product planning and ordering to ensure product availability without inventory overages. Limit compliance issues to ensure the product that is ordered is stocked in the warehouse. In addition, limit adjustment issues to ensure cases are packed accurately
- Communicate and lead Value in Planning (VIP) process with Sales partners
- Bachelor's degree and/or equivalent work experience preferred
- 0-8 years’ experience utilizing a team-based approach to decision making
- Effective coaching, facilitation, presentation, and team-building skills
- People and leadership skills with track record of achieving positive business result
Job Type: Regular
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
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