Bilingual Customer Care Advocate

Job Description

$13.15/hr

Daily Duties Of the PepsiCo Customer Care Advocate:

Bilingual Customer Care Advocate
 
Candidate will be speaking and writing in English for a majority of the position - MUST be fluent in both English and other language .
Must speak Spanish or French fluently. Must read/write Spanish or French proficiently.
 
Class Date: Mid/late June
Interviews: May
$13.15/hr Bilingual Annual rate $27,352.00
  • Interact empathetically with customers and field personnel in a call center environment via phone in response to equipment malfunctions and service requests
  • Gather and validate customer/equipment information and determine the issue by analyzing the symptoms
  • Research and document service related issues, escalations, and missed commitments and deliver seamless communication to ensure resolution
  • Follow standardized procedures to deliver world class customer service and first call resolution

What we offer you:

  • Medical, Dental, Life and Disability Insurance
  • Tuition Reimbursement
  • Paid Time Off
  • Overtime Opportunities
  • Monthly Bonus potential
  • Retirement Planning Options (401K)
  • Advancement after 1 year of sustained performance with no documented actions
  • Local and Global career advancement opportunities

Qualifications and Requirements:

 

  • Candidate will be speaking and writing in English for a majority of the position - MUST be fluent in both English and other language .
    Must speak Spanish or French fluently. Must read/write Spanish or French proficiently.
  • High School Diploma/GED or greater
  • Minimum 1year customer service experience or 4 year degree
  • Strong proficiency in data entry
  • Availability to work evenings, weekends, holidays, and occasional overtime to meet business needs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.

Please view our Pay Transparency Statement

Job Ref: 5000600454406