Customer Care Advocate

Job Description

$12.76/Annual rate $26,540.80

Daily Duties Of the PepsiCo Customer Care Advocate:

  • Interact empathetically with customers and field personnel in a call center environment via phone in response to equipment malfunctions and service requests
  • Gather and validate customer/equipment information and determine the issue by analyzing the symptoms
  • Research and document service related issues, escalations, and missed commitments and deliver seamless communication to ensure resolution
  • Follow standardized procedures to deliver world class customer service and first call resolution

What we offer you:

  • Medical, Dental, Life and Disability Insurance
  • Tuition Reimbursement
  • Paid Time Off
  • Overtime Opportunities
  • Monthly Bonus potential
  • Retirement Planning Options (401K)
  • Advancement after 1 year of sustained performance with no documented actions
  • Local and Global career advancement opportunities

Qualifications and Requirements:

  • High School Diploma/GED or greater
  • Minimum 1year customer service experience or 4 year degree
  • Strong proficiency in data entry
  • Availability to work evenings, weekends, holidays, and occasional overtime to meet business needs
Job Ref: 5000562305206